Summary: Clair AI is an AI-powered phone receptionist for salons. By using the Service, you agree to these Terms. Key points: subscriptions auto-renew, calls are transcribed but not audio-recorded, you are responsible for caller disclosures and consent in your jurisdiction, and disputes are resolved under Florida law.
These Terms of Service ("Terms") govern your access to and use of the Clair AI service ("Service") provided by Clair ("we," "us," or "our") at clair247.com. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Clair AI is an AI-powered front desk assistant for salons and similar businesses. The Service answers inbound phone calls on your behalf using automated voice AI technology, generates text transcripts and summaries of calls, sends SMS notifications to designated phone numbers, and provides a web portal for managing call history and account settings. The registered brand, website, onboarding flow, and SMS opt in all refer to the same Clair AI service.
The Service is provided on a subscription basis. Features available to you depend on your selected plan. Clair AI is an automated AI system, not a human employee or agent of Clair. AI-generated responses, summaries, and call classifications may contain inaccuracies. You should verify critical information directly with your callers or staff and not rely solely on AI-generated output for business decisions.
Clair AI is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between Clair and you, your staff, or your customers.
To use the Service you must create an account by providing accurate and complete information including your business name, contact information, and payment details. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business.
Clair is offered on the following plans:
A "minute" is defined as sixty seconds of active call time handled by the Clair AI agent. Call time is measured from when Clair answers to when the call ends. Partial minutes are rounded up to the nearest full minute.
Subscriptions automatically renew on a monthly or annual basis (depending on your selection at signup) until you cancel. You authorize us to charge your payment method for each renewal period at the then-current rate. We will notify you before any material price change takes effect. All payments are processed through Stripe.
Minutes do not roll over between billing cycles. If you exceed your plan's allotment, Clair may limit call handling until the next billing cycle or you upgrade your plan.
All fees are non-refundable except as required by applicable law or as expressly stated in any promotional offer at the time of purchase.
If you opt in to SMS notifications during onboarding or through your portal settings, you consent to receive text messages from Clair AI about your account activity including missed calls, callback requests, and new messages. The SMS consent is for the Clair AI brand and account that you are registering, not for any third party brand or unrelated company.
You are responsible for obtaining any necessary consents from staff members or other recipients whose phone numbers you enroll for SMS notifications. You must ensure all SMS use complies with the Telephone Consumer Protection Act (TCPA), FCC regulations, applicable state telemarketing laws including Florida Statute § 501.059, and carrier messaging policies. You are responsible for ensuring messages are informational and account-related unless you have separately obtained marketing consent.
Standard message and data rates may apply. You may opt out at any time by updating your SMS settings in the portal or replying STOP to any message.
Clair uses AI voice technology powered by third-party providers including Retell AI to answer inbound calls on your behalf. Calls are processed using automated speech recognition that converts speech to text in real time. Clair does not retain audio recordings of calls. Only text transcripts, AI-generated summaries, and related call metadata are stored, and these are automatically deleted after 7 days.
By using the Service, you agree to configure Clair with a greeting that notifies callers that the call may be monitored, transcribed, or handled using automated systems, to the extent required by applicable law in your jurisdiction and the jurisdictions of your callers.
You are solely responsible for ensuring your use of Clair complies with all applicable federal, state, and local laws governing call interception, monitoring, transcription, and data privacy — including but not limited to the Electronic Communications Privacy Act (18 U.S.C. §§ 2510–2523), Florida Statute § 934.03, California Penal Code § 632, and any other all-party or one-party consent laws applicable to your callers' locations. You are specifically responsible for:
Clair AI is not responsible for any claims, fines, penalties, or liability arising from your failure to comply with applicable call monitoring, transcription, or consent laws. We recommend consulting legal counsel familiar with telecom and privacy law in the states where your callers are located.
You agree to use the Service only for lawful business purposes. You may not:
You retain ownership of all data you provide to the Service including your salon information, staff details, and business content. You grant Clair a limited, non-exclusive license to use, host, process, transmit, and display your data as necessary to operate and provide the Service.
Clair AI acts as a data processor on your behalf with respect to your customers' data. You are the data controller responsible for the lawful basis of processing your callers' personal information. Our data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.
You acknowledge that call data is processed by third-party service providers including Retell AI, Twilio, and Supabase as described in our Privacy Policy.
The Service depends on third-party providers including Retell AI, Twilio, Supabase, Stripe, and AI model providers. Clair AI is not responsible for acts, failures, outages, policy changes, pricing changes, carrier filtering, SMS delivery failures, or service interruptions caused by these providers. Downtime or degraded performance caused by third-party providers does not entitle you to refunds or credits unless expressly stated in a separate service level agreement.
We make commercially reasonable efforts to maintain Service availability. We reserve the right to suspend, limit, or modify the Service at any time for reasons including but not limited to: maintenance, legal compliance, abuse or fraud risk, unusual usage patterns, carrier or vendor requirements, threats to service stability, or your violation of these Terms.
We are not liable for any losses or damages resulting from Service downtime, interruptions, AI errors, or third-party provider failures.
Clair is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to telecommunications outages, carrier filtering or blocking, AI vendor downtime, cloud infrastructure failures, cyber incidents, internet disruptions, natural disasters, acts of government, or pandemics.
All software, content, branding, and technology underlying the Clair Service is owned by Clair or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes during your subscription term. Nothing in these Terms transfers ownership of Clair intellectual property to you.
You may cancel your subscription at any time through the Clair portal under Settings → Billing. Cancellation stops the next renewal but does not provide a refund for the current billing period. You will retain access through the end of the period you have paid for.
We reserve the right to suspend or terminate your account immediately if you violate these Terms, fail to pay applicable fees, engage in activity harmful to the Service or other users, or if required by law or our service providers.
Upon termination, your data will be retained for 30 days and then permanently deleted, except for billing records retained as required by law.
You agree to defend, indemnify, and hold harmless Clair and its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT CLAIR WILL HANDLE ALL CALLS PERFECTLY. AI SYSTEMS MAY PRODUCE INACCURATE RESPONSES, INCORRECT SUMMARIES, OR MISCLASSIFIED CALLS. CLAIR DOES NOT GUARANTEE APPOINTMENT BOOKINGS, CALLER CONVERSION, REVENUE OUTCOMES, UNINTERRUPTED CALL HANDLING, OR ERROR-FREE AI RESPONSES. YOU SHOULD VERIFY CRITICAL INFORMATION INDEPENDENTLY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST BOOKINGS, MISSED CALLS, AI ERRORS, OR THIRD-PARTY PROVIDER FAILURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.
CLAIR IS NOT RESPONSIBLE FOR ANY CLAIMS ARISING FROM YOUR FAILURE TO OBTAIN PROPER CALLER CONSENT FOR CALL MONITORING OR TRANSCRIPTION.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and both parties consent to personal jurisdiction in those courts.
Any claim arising under these Terms must be brought within one (1) year of the event giving rise to the claim, or it is permanently barred.
Class Action Waiver: You agree to resolve disputes with Clair on an individual basis only. You waive any right to bring or participate in a class action, collective action, or representative proceeding against Clair.
We encourage you to contact us at support@clair247.com before initiating any legal action. Many disputes can be resolved quickly through direct communication.
We may update these Terms from time to time. For material changes, we will notify active account holders via email at least 14 days before changes take effect and update the "Last Updated" date. Continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clair regarding the Service and supersede all prior agreements or understandings. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Clair
Operating as: Clair AI
Website: clair247.com
Email: support@clair247.com